This is Service Design Doing
Applying Service Design Thinking in the Real World
€ 43,19
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Description
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
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Specifications
ISBN
9781491927182
Binding type
Paperback
Publication date
19 januari 2018
Number of pages
500 pages
Dimensions
187 x 233 x 25 mm
Weight
854 grams
Publisher
O'Reilly Media
Edition
—
5% student discount
* Get a 5% student discount when purchasing 2 or more Dutch-language textbooks. See the promotion terms